Refund policy

Every Slizzy Vibes piece is made to order. Nothing sits on a shelf — your tee is printed for you after you place your order. That's why we handle returns a little differently from a regular store, and we want to be upfront about how it works.

If something's wrong, we'll make it right

If your order arrives faulty, damaged, misprinted, or isn't what you ordered (wrong design, colour or size), you're covered. Depending on the problem, we'll send a replacement or give you a refund.

This includes:

a print that's faulty, misaligned, smudged or not the design you ordered
a garment that's damaged or has a manufacturing defect, such as holes or seams coming apart
the wrong item, colour or size compared with your order confirmation
an order that's been lost in transit

Where a problem is major, you can choose between a refund and a replacement. You won't pay to have a faulty item fixed or replaced.

Change of mind

Because each piece is printed just for you, we can't accept returns or give refunds for change of mind. That includes ordering the wrong size, deciding you don't like the colour or fit, or no longer wanting the item.

Please check our Size Guide before you order. If you're unsure, email us and we'll help you choose.

A note on garment-dyed tees

Our tees are garment-dyed. The dye settles differently on every piece, so you'll see a softer, faded finish on the edges and deeper tones in the creases. Small variations in shade from one tee to the next, or from the photos on screen, are part of the character of the garment and aren't a fault.

How to make a claim

Email slizzybrande@gmail.com with:

your order number
a short description of the problem
clear photos showing the issue — include the whole garment, a close-up of the problem, and the size/care label

Please contact us within 30 days of delivery (or, for a lost parcel, within 30 days of the estimated delivery date). This lets us sort it out quickly with our production partner. If you notice a problem after this time, still get in touch — your rights under the Australian Consumer Law are not limited by this window.

We'll reply within 2 business days. In most cases we won't need the item sent back. If we do, we'll tell you how, and we'll cover reasonable return postage for faulty or incorrect items.

Refunds

We process approved refunds within 5 business days. Refunds go back to your original payment method. Your bank may take a few business days to show the funds.

Address and delivery issues

Please double-check your shipping address at checkout. If a parcel is returned to our production partner because the address was incomplete or incorrect, or because it wasn't collected, we can send it again — but reshipping costs will need to be covered by you. If you spot a mistake in your address, email us as soon as possible. Because production starts quickly, we can't always change an order once it's placed.

Cancellations

You can cancel your order within 2 hours of placing it — just email us with your order number and we'll refund you in full. After that, your order may already be in production, so we can't guarantee a cancellation, but get in touch and we'll do our best.

Your rights under the Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Nothing in this policy limits those rights.