FAQ

Quick answers to the questions we get most. Can't find what you need? Email slizzybrande@gmail.com.

How long will my order take?

Every piece is made to order. Production usually takes 2–5 business days, then shipping depends on where you are. Estimated totals: Australia 5–25 business days, New Zealand 12–25, US 5–11, UK 6–13, EU 6–15, Canada 5–15, rest of world 9–25. These are estimates, not guarantees. See our Shipping Policy.

How much is shipping?

Australia: AU$11 standard, or free on orders over AU$140. International: a flat AU$20. Your exact shipping cost is shown at checkout before you pay.

Will I get tracking?

Yes. We'll email you a tracking link as soon as your order ships. Some orders arrive in more than one parcel.

Why might my parcel come from overseas?

Our tees are printed by our production partner at facilities in the United States, the United Kingdom and Europe, and shipped from whichever one is best placed for your address.

Will I pay customs or import fees?

Depending on your country, international orders may attract import duties, taxes or handling fees on arrival. These are set by your local customs office, aren't included in our prices or shipping, and are your responsibility.

How do the tees fit?

They're cut for a relaxed, boxy fit with dropped shoulders. Take your usual size for the intended look, size down one for a closer fit, or size up one for extra oversized. Check the measurements on our Size Guide. Still unsure? Email slizzybrande@gmail.com with your height and usual size and we'll help.

Can I return or exchange if it doesn't fit?

Because every piece is printed just for you, we can't accept returns or exchanges for change of mind, including ordering the wrong size. That's why we recommend checking the Size Guide first.

What if my order arrives faulty, misprinted or wrong?

We'll make it right with a replacement or a refund. Email slizzybrande@gmail.com within 30 days of delivery with your order number, a short description, and photos of the whole garment, a close-up of the problem and the size/care label. We'll reply within 2 business days. Your rights under the Australian Consumer Law aren't limited by this window.

My tee's shade looks a bit different from the photos. Is that a fault?

Our tees are garment-dyed, so each one has a softer, faded finish on the edges and deeper tones in the creases. Small shade differences between pieces, or compared with photos on screen, are part of the character of the garment and aren't a fault.

Can I cancel my order?

Yes, within 2 hours of placing it. Email us your order number and we'll refund you in full. After that your order may already be in production, so we can't guarantee a cancellation, but get in touch and we'll do our best.

I made a mistake in my address. What should I do?

Email us as soon as possible. Production starts quickly, so we can't always change an order once it's placed. If a parcel is returned because the address was incomplete or incorrect, or it wasn't collected, we can resend it, but you'll need to cover the cost of reshipping.

How do I contact you?

Email slizzybrande@gmail.com or use our contact form.